Cancellation & Refund Policy
At Wicket Vibe, we strive to provide a smooth experience for all users. We understand that certain situations may require you to cancel your participation or seek a refund. This policy outlines our approach to cancellations and refunds on our platform.
1. User-Initiated Cancellations
Before Contest Begins: You may cancel your entry in a contest before it starts, provided the cancellation window (as shown on the contest page) is open. If you cancel within this period, your entry fee will be refunded to your account.
After Contest Begins: Once a contest has started, cancellations are no longer allowed, and entry fees become non-refundable as the contest reflects live events.
2. Cancellations by Wicket Vibe
Insufficient Participation: If a contest fails to meet the minimum required number of participants, Wicket Vibe reserves the right to cancel it. In such cases, entry fees will be refunded to all participants.
Technical Issues: If a contest is canceled due to technical difficulties or unforeseen events, Wicket Vibe will provide a full refund to participants.
Rule Violations: If a contest is canceled due to violations of our rules or Fair Play Guidelines, refunds may not be granted to those found responsible.
3. Refund Policy
Refund Eligibility: Refunds may be issued under the following circumstances:
- The contest was canceled by Wicket Vibe.
- You canceled your entry before the contest began.
- An error occurred during billing or payment processing.
Refund Process: Refunds will be credited to your Wicket Vibe account balance, which can be used for future contests or withdrawn in line with our withdrawal policy.
Non-Refundable Cases: Refunds will not be provided in the following instances:
- Disqualification due to rule violations.
- Losses resulting from player performance in a contest.
- Requests for refunds after a contest has started or ended.
4. Withdrawing Your Account Balance
Withdrawal Request: You may request to withdraw your account balance at any time, provided it meets the minimum withdrawal threshold.
Processing Time: Withdrawal requests are generally processed within 3-5 business days.
Fees: A processing fee may apply to withdrawals, which will be shown during the withdrawal process.
5. Requesting a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [email protected]. Include your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Updates
Wicket Vibe may revise this Cancellation & Refund Policy at any time. Updates will be posted here, and we recommend reviewing this policy periodically.
7. Contact Us
If you have questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].